Social media analytics for end-users’ expectation management in information systems development projects

Banerjee, Snehasish orcid.org/0000-0001-6355-0470, Singh, Jyoti Prakash, Dwivedi, Yogesh et al. (1 more author) (2021) Social media analytics for end-users’ expectation management in information systems development projects. Information Technology and People. pp. 1600-1614. ISSN 0959-3845

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Copyright, Publisher and Additional Information: © 2021 Emerald Publishing Limited. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy. Further copying may not be permitted; contact the publisher for details.
Keywords: social media analytics,information systems development,Twitter,sentiment analysis,Apple,Samsung
Dates:
  • Accepted: 15 June 2021
  • Published (online): 15 June 2021
  • Published: 16 November 2021
Institution: The University of York
Academic Units: The University of York > Faculty of Social Sciences (York) > The York Management School
Depositing User: Pure (York)
Date Deposited: 17 May 2021 13:20
Last Modified: 28 Nov 2021 11:51
Published Version: https://doi.org/10.1108/ITP-10-2020-0706
Status: Published
Refereed: Yes
Identification Number: https://doi.org/10.1108/ITP-10-2020-0706
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