The effects of external and internal factors on competitive advantage—moderation of market dynamism and mediation of customer relationship building

Cheraghalizadeh, R., Olya, H. orcid.org/0000-0002-0360-0744 and Tumer, M. (2021) The effects of external and internal factors on competitive advantage—moderation of market dynamism and mediation of customer relationship building. Sustainability, 13 (7). 4066. ISSN 2071-1050

Abstract

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Authors/Creators:
Copyright, Publisher and Additional Information: © 2021 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (https://creativecommons.org/licenses/by/4.0/).
Keywords: competitive advantage; customer relationship building; organizational capabilities; market dynamism; hotel
Dates:
  • Accepted: 30 March 2021
  • Published (online): 6 April 2021
  • Published: 1 April 2021
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Sheffield University Management School
Depositing User: Symplectic Sheffield
Date Deposited: 10 May 2021 15:11
Last Modified: 10 May 2021 15:11
Status: Published
Publisher: MDPI
Refereed: Yes
Identification Number: https://doi.org/10.3390/su13074066

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