Corporate responses to the Coronavirus crisis and their impact on electronic-word-of-mouth and trust recovery : evidence from social media

Wang, Y. orcid.org/0000-0003-1575-0245, Zhang, M., Li, S. et al. (2 more authors) (2021) Corporate responses to the Coronavirus crisis and their impact on electronic-word-of-mouth and trust recovery : evidence from social media. British Journal of Management, 32 (4). pp. 1184-1202. ISSN 1045-3172

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Authors/Creators:
Copyright, Publisher and Additional Information: © 2021 British Academy of Management and Wiley Periodicals LLC. This is an author-produced version of a paper subsequently published in British Journal of Management. Uploaded in accordance with the publisher's self-archiving policy.
Keywords: Coronavirus (COVID-19) crisis; Electronic Word-of-Mouth (E-WoM); trust recovery; vignette-based experimental method; data analytics; social media
Dates:
  • Accepted: 15 February 2021
  • Published (online): 30 March 2021
  • Published: 6 October 2021
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Sheffield University Management School
Depositing User: Symplectic Sheffield
Date Deposited: 25 Feb 2021 07:46
Last Modified: 10 Feb 2022 09:43
Status: Published
Publisher: Wiley
Refereed: Yes
Identification Number: https://doi.org/10.1111/1467-8551.12497

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