Influence of service excellence on consumer satisfaction of ridesharing industry

Ziyad, A, Rehman, Z-U, Batool, Z orcid.org/0000-0001-7912-6770 et al. (1 more author) (2020) Influence of service excellence on consumer satisfaction of ridesharing industry. International Journal for Traffic and Transport Engineering, 10 (4). pp. 468-481. ISSN 2217-544X

Abstract

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Authors/Creators:
Copyright, Publisher and Additional Information: Protected by copyright. Uploaded in accordance with the publisher's self archiving policy.
Keywords: consumer satisfaction, ridesharing, service quality, Transport Network Companies (TNCs)
Dates:
  • Published: 1 October 2020
  • Accepted: 22 August 2020
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Environment (Leeds) > Institute for Transport Studies (Leeds) > ITS: Safety and Technology (Leeds)
Depositing User: Symplectic Publications
Date Deposited: 03 Dec 2020 14:38
Last Modified: 08 Dec 2020 10:30
Status: Published
Publisher: Scientific Research Journal Ltd.
Identification Number: https://doi.org/10.7708/ijtte.2020.10(4).06

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