How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion

Ramsey, LP, Sheard, L, Lawton, R et al. (1 more author) (2019) How do healthcare staff respond to patient experience feedback online? A typology of responses published on Care Opinion. Patient Experience Journal, 6 (2). 9. pp. 42-50. ISSN 2372-0247

Abstract

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Authors/Creators:
Copyright, Publisher and Additional Information: © The Author(s), 2019. Published in association with The Beryl Institute and Patient Experience Institute. Downloaded from www.pxjournal.org. This is an open access article under the terms of the Creative Commons Attribution, Non-Commercial, No Derivatives license.
Keywords: Technology in healthcare, patient feedback, online feedback, patient experience, patient satisfaction, patient-centered care, patient engagement, qualitative methods, digital health
Dates:
  • Published: 24 July 2019
  • Accepted: 20 June 2019
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Medicine and Health (Leeds) > School of Healthcare (Leeds)
Funding Information:
FunderGrant number
NIHR National Inst Health ResearchR&DQ&SM24387
Depositing User: Symplectic Publications
Date Deposited: 18 Sep 2019 10:19
Last Modified: 18 Sep 2019 12:46
Status: Published
Publisher: Beryl Institute
Identification Number: https://doi.org/10.35680/2372-0247.1363

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