An investigation into customer perception and behaviour through social media research – an empirical study of the United Airline overbooking crisis

Ma, Jie, Tse, Ying Kei orcid.org/0000-0001-6174-0326, Wang, Xiaojun et al. (1 more author) (2019) An investigation into customer perception and behaviour through social media research – an empirical study of the United Airline overbooking crisis. Transportation Research Part E: Logistics and Transportation Review. pp. 192-205. ISSN 1878-5794

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Copyright, Publisher and Additional Information: © 2019 Published by Elsevier Ltd. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy.
Dates:
  • Published: July 2019
Institution: The University of York
Academic Units: The University of York > Faculty of Social Sciences (York) > The York Management School
Depositing User: Pure (York)
Date Deposited: 09 Aug 2019 15:00
Last Modified: 06 Jun 2021 10:27
Published Version: https://doi.org/10.1016/j.tre.2019.05.004
Status: Published
Refereed: Yes
Identification Number: https://doi.org/10.1016/j.tre.2019.05.004

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