Analysing online reviews to investigate customer behaviour in the sharing economy: The case of Airbnb

Lee, C.K.H., Tse, Ying Kei orcid.org/0000-0001-6174-0326, Zhang, Minhao orcid.org/0000-0002-1334-4481 et al. (1 more author) (2019) Analysing online reviews to investigate customer behaviour in the sharing economy: The case of Airbnb. Information Technology and People. ISSN 0959-3845

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Copyright, Publisher and Additional Information: © 2019, Emerald Publishing Limited. This is an author-produced version of the published paper. Uploaded in accordance with the publisher’s self-archiving policy. Further copying may not be permitted; contact the publisher for details.
Keywords: Airbnb,Business intelligence,Consumer behaviour,Online review,Sharing economy,Social media,Text analysis,Text mining,Information Systems,Computer Science Applications,Library and Information Sciences
Dates:
  • Accepted: 6 May 2018
  • Published: 30 July 2019
Institution: The University of York
Academic Units: The University of York > Faculty of Social Sciences (York) > The York Management School
Depositing User: Pure (York)
Date Deposited: 08 May 2019 15:10
Last Modified: 06 Jun 2021 10:52
Published Version: https://doi.org/10.1108/ITP-10-2018-0475
Status: Published
Refereed: Yes
Identification Number: https://doi.org/10.1108/ITP-10-2018-0475
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