A 'telephone first' approach to demand management in English general practice: a multimethod evaluation

Newbould, J, Ball, S, Abel, G et al. (14 more authors) (2019) A 'telephone first' approach to demand management in English general practice: a multimethod evaluation. Report. NIHR Journals Library ISSN 2050-4349



  • Newbould, J
  • Ball, S
  • Abel, G
  • Barclay, M
  • Brown, T
  • Corbett, J
  • Doble, B
  • Elliott, M
  • Exley J
  • Knack, A
  • Martin, A ORCID logo https://orcid.org/0000-0002-2559-6483
  • Pitchforth, E
  • Saunders, C
  • Wilson, E
  • Winpenny, E
  • Yang, M
  • Roland, M
Copyright, Publisher and Additional Information: © Queen’s Printer and Controller of HMSO 2019. This work was produced by Newbould et al. under the terms of a commissioning contract issued by the Secretary of State for Health and Social Care. This issue may be freely reproduced for the purposes of private research and study and extracts (or indeed, the full report) may be included in professional journals provided that suitable acknowledgement is made and the reproduction is not associated with any form of advertising. Applications for commercial reproduction should be addressed to: NIHR Journals Library, National Institute for Health Research, Evaluation, Trials and Studies Coordinating Centre, Alpha House, University of Southampton Science Park, Southampton SO16 7NS, UK.
  • Accepted: 1 February 2018
  • Published: 6 May 2019
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Medicine and Health (Leeds) > School of Medicine (Leeds) > Leeds Institute of Health Sciences (Leeds) > Academic Unit of Health Economics (Leeds)
Depositing User: Symplectic Publications
Date Deposited: 10 May 2019 14:45
Last Modified: 10 May 2019 14:45
Status: Published
Publisher: NIHR Journals Library
Identification Number: https://doi.org/10.3310/hsdr07170

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