Invernizzi, DC orcid.org/0000-0001-8178-9557, Locatelli, G orcid.org/0000-0001-9986-2249 and Brookes, NJ (2018) The need to improve communication about scope changes: frustration as an indicator of operational inefficiencies. Production Planning and Control, 29 (9). pp. 729-742. ISSN 0953-7287
Abstract
Early and timely sharing of information can provide a sustainable competitive advantage. However, even if lean information management aims to improve this information flow, it has mainly been investigated in ‘operations-based’ companies. This paper fills this gap, drawing upon the experience of the authors working within a large project-based company engaged in the ‘engineer and manufacture to order’ of a complex piece of equipment costing millions of dollars, for its strategic long-term client, both working in the same industrial field, i.e. nuclear decommissioning. This research investigates the information flow regarding scope changes between the project-based company and the long-term client adapting and applying a five-step framework to highlight operational inefficiencies, reduce the corresponding transaction costs and increase the overall company’s competitiveness. This is exemplified through a particular case, but can be applied to other project-based companies dealing with strategic clients involved in long-term relationships.
Metadata
Authors/Creators: |
|
||||
---|---|---|---|---|---|
Copyright, Publisher and Additional Information: | (c) 2018 Informa UK Limited, trading as Taylor & Francis Group. This is an Accepted Manuscript of an article published by Taylor & Francis in Production Planning & Control; The Management of Operations on 4 May 2018, available online: https://doi.org/10.1080/09537287.2018.1461949 | ||||
Keywords: | Information management; interorganisational relationships; performance improvement; scope changes; nuclear decommissioning | ||||
Dates: |
|
||||
Institution: | The University of Leeds | ||||
Academic Units: | The University of Leeds > Faculty of Engineering & Physical Sciences (Leeds) > School of Civil Engineering (Leeds) | ||||
Funding Information: |
|
||||
Depositing User: | Symplectic Publications | ||||
Date Deposited: | 20 Apr 2018 10:02 | ||||
Last Modified: | 04 May 2019 00:43 | ||||
Status: | Published | ||||
Publisher: | Taylor & Francis | ||||
Identification Number: | https://doi.org/10.1080/09537287.2018.1461949 |