Mazumdar, S. orcid.org/0000-0002-0748-7638, Ciravegna, F. orcid.org/0000-0001-5817-4810, Ireson, N. et al. (3 more authors) (2016) Communicating with Citizens on the Ground: A Practical Study. International Journal of Information Systems for Crisis Response and Management, 8 (2). 4. pp. 50-69. ISSN 1937-9390
Abstract
Availability and access to information is critical for a highly effective response to an ongoing event however, information reported by citizens is based on their context, bias and subjective interpretation, and the channel of communication may be too narrow to provide clear, accurate reporting. This can often lead to inadequate response to an emergency, which can in turn result in loss of property or even lives. Excessive response to an emergency can also result in a waste of highly resources. Our solution to address this problem is to make the citizen act as a camera for the control room by exploiting the user’s mobile camera. The system is designed to provide a live view of the citizen’s immediate surroundings, while control room personnel can provide instructions. In this paper, we introduce our approach and share initial insights from a focus group validation session and then four evaluations with users within a separate but closely related domain. We discuss our observations, evaluation results and provide a set of recommendations for the Emergency Response domain.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | This article published as an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/ by/4.0/) which permits unrestricted use, distribution, and production in any medium, provided the author of the original work and original publication source are properly credited. |
Keywords: | Camera; Citizen Camera; Control Room Technologies; Emergency Response; Live Video Communication; Occupational Therapy |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Engineering (Sheffield) > Department of Computer Science (Sheffield) The University of Sheffield > Faculty of Medicine, Dentistry and Health (Sheffield) > School of Health and Related Research (Sheffield) > ScHARR - Sheffield Centre for Health and Related Research |
Funding Information: | Funder Grant number EUROPEAN COMMISSION - FP6/FP7 WESENSEIT - 308429 EUROPEAN COMMISSION - HORIZON 2020 688082 |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 01 Mar 2017 15:04 |
Last Modified: | 13 Mar 2017 12:57 |
Published Version: | https://doi.org/10.4018/IJISCRAM.2016040104 |
Status: | Published |
Publisher: | IGI Global |
Refereed: | Yes |
Identification Number: | 10.4018/IJISCRAM.2016040104 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:112857 |