Kirkham, R.M. (2016) Regulating ADR: Lessons from the UK. In: Cortes, P., (ed.) The New Regulatory Framework for Consumer Alternative Dispute Resolution. OUP . ISBN 9780198766353
Abstract
This chapter analyses the manner in which the ADR Directive and ODR Regulation have been implemented in the UK, with a particular focus on the ombudsman sector. The chapter argues that in the UK implementation has been minimalist and that this represents a missed opportunity. The Directive is capable of laying the foundations for robust ADR, but the regulation of the sector looks deficient. As a result, there is a heightened risk that sub-optimal standards in the sector will go undetected which may in turn undermine user confidence. More work needs to be done to make the regulatory set-up a standard-bearer for the sector rather than a passive observer.
Metadata
Authors/Creators: |
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Copyright, Publisher and Additional Information: | © Oxford University Press 2016. This is an author produced version of a chapter subsequently published in The New Regulatory Framework for Consumer Dispute Resolution. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Ombudsman; Regulation; Standards; ADR Directive |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > School of Law (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 28 Jun 2016 08:28 |
Last Modified: | 01 Dec 2018 01:38 |
Published Version: | https://global.oup.com/academic/product/the-new-re... |
Status: | Published |
Publisher: | OUP |