The value of design for customers in the service industry: contributions and measurements

Nam, KW and Carnie, BW (2014) The value of design for customers in the service industry: contributions and measurements. In: Bohemia, E, Rieple, A, Liedtka, J and Cooper, R, (eds.) Design Management in an Era of Disruption: Proceedings of the 19th DMI. Academic Design Management Conference, 02-04 Sep 2014, London. Design Management Institute , pp. 1365-1399. ISBN 978-0-615-99152-8

Abstract

Metadata

Authors/Creators:
  • Nam, KW
  • Carnie, BW
Copyright, Publisher and Additional Information: Copyright © 2014. Copyright in each paper on this conference proceedings is the property of the author(s). Permission is granted to reproduce copies of these works for purposes relevant to the above conference, provided that the author(s), source and copyright notice are included on each copy. For other uses, including extended quotation, please contact the author(s).
Keywords: Design value, service design, design value typology, measurement of value
Dates:
  • Published: 12 September 2014
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Arts, Humanities and Cultures (Leeds) > School of Design (Leeds)
Depositing User: Symplectic Publications
Date Deposited: 25 Jul 2016 10:49
Last Modified: 20 Jan 2018 22:30
Status: Published
Publisher: Design Management Institute

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