Items where authors include "Keiningham, T"

Article

Morgeson, FV, Hult, GTM, Mithas, S et al. (2 more authors) (2020) Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship. Journal of Marketing, 84 (5). pp. 79-99. ISSN 0022-2429

Keiningham, T, Ball, J, Benoit (née Moeller), S et al. (6 more authors) (2017) The interplay of customer experience and commitment. Journal of Services Marketing, 31 (2). pp. 148-160. ISSN 0887-6045