Public library services and the Polish community in England: case study

Purpose: The purpose of this paper is to review the needs of the Polish community (established and newly arrived Poles) and how those needs are met by the public library service.

Design/methodology/approach: A case study method was used in partnership with Sheffield City Libraries. The methodology included interviews with library professionals and interviews and questionnaires targeted at members of the Polish community.

Findings: The Polish community are generally satisfied with the service they receive from libraries. The needs of sections of the Polish community are different dependent on their time in the country. Main concerns were with regard to the collection and their desire for good quality Polish materials including works by Polish authors (not just translations into Polish).

Research limitations/implications: This study is a single case study giving a snapshot of the library services to Polish users.

Practical implications: This study highlighted the need for increased community engagement with this particular ethic group. There is a need for collection development for this group of users. This can be facilitated by co-operation with other libraries that are engaging in best practice and also specialist services such as the Polish Library in London.

Originality/value: This study is of practical value to public libraries meeting the needs of the Polish Community that is a growing and transient user group. There is little other literature that considers the needs of Poles newly arrived in this country.