Is lean service promising? A socio-technical perspective

Hadid, W., Mansouri, S.A. and Gallear, D. (2016) Is lean service promising? A socio-technical perspective. International Journal of Operations and Production Management, 36 (6). pp. 618-642. ISSN 0144-3577

Abstract

Metadata

Authors/Creators:
  • Hadid, W.
  • Mansouri, S.A.
  • Gallear, D.
Copyright, Publisher and Additional Information: © 2016 Emerald Group Publishing Limited. This is an author produced version of a paper subsequently published in International Journal of Operations and Production Management. Uploaded in accordance with the publisher's self-archiving policy.
Keywords: Lean service technical practices; Lean service social practices; Socio-technical systems theory; Firm performance; Partial least squares (PLS-SEM)
Dates:
  • Accepted: 13 February 2016
  • Published: 17 May 2016
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Sheffield University Management School
Depositing User: Symplectic Sheffield
Date Deposited: 01 Apr 2016 11:01
Last Modified: 12 Oct 2017 19:29
Published Version: http://dx.doi.org/10.1108/IJOPM-01-2015-0008
Status: Published
Publisher: Emerald
Refereed: Yes
Identification Number: https://doi.org/10.1108/IJOPM-01-2015-0008

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