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"Any other comments?" Open questions on questionnaires – a bane or a bonus to research?

O'Cathain, A. and Thomas, K. (2004) "Any other comments?" Open questions on questionnaires – a bane or a bonus to research? BMC Medical Research Methodology, 4 (1). p. 25. ISSN 1471-2288

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Abstract

BACKGROUND:

The habitual "any other comments" general open question at the end of structured questionnaires has the potential to increase response rates, elaborate responses to closed questions, and allow respondents to identify new issues not captured in the closed questions. However, we believe that many researchers have collected such data and failed to analyse or present it.

DISCUSSION:

General open questions at the end of structured questionnaires can present a problem because of their uncomfortable status of being strictly neither qualitative nor quantitative data, the consequent lack of clarity around how to analyse and report them, and the time and expertise needed to do so. We suggest that the value of these questions can be optimised if researchers start with a clear understanding of the type of data they wish to generate from such a question, and employ an appropriate strategy when designing the study. The intention can be to generate depth data or 'stories' from purposively defined groups of respondents for qualitative analysis, or to produce quantifiable data, representative of the population sampled, as a 'safety net' to identify issues which might complement the closed questions.

SUMMARY:

We encourage researchers to consider developing a more strategic use of general open questions at the end of structured questionnaires. This may optimise the quality of the data and the analysis, reduce dilemmas regarding whether and how to analyse such data, and result in a more ethical approach to making best use of the data which respondents kindly provide.

Item Type: Article
Copyright, Publisher and Additional Information: © 2004 O'Cathain and Thomas; licensee BioMed Central Ltd. This is an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/2.0), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Medicine, Dentistry and Health (Sheffield) > School of Health and Related Research (Sheffield) > Health Services Research (Sheffield)
Depositing User: Sheffield Import
Date Deposited: 05 Oct 2009 12:04
Last Modified: 08 Oct 2009 10:17
Published Version: http://www.biomedcentral.com/1471-2288/4/25
Status: Published
Publisher: Biomed Central
Identification Number: 10.1186/1471-2288-4-25
URI: http://eprints.whiterose.ac.uk/id/eprint/9717

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