Three dimensions of service recovery: examining relationship and impact

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Kumar, M. and Kumar, N. (2016) Three dimensions of service recovery: examining relationship and impact. Supply Chain Management, 21 (2). pp. 273-286. ISSN 1359-8546

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Authors/Creators:
  • Kumar, M.
  • Kumar, N.
Copyright, Publisher and Additional Information: © 2016 Emerald Group Publishing. This is an author produced version of a paper subsequently published in Supply Chain Management. Uploaded in accordance with the publisher's self-archiving policy.
Dates:
  • Accepted: 30 October 2015
  • Published: 14 March 2016
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Management School (Sheffield)
Depositing User: Symplectic Sheffield
Date Deposited: 15 Aug 2016 14:05
Last Modified: 17 Oct 2017 16:31
Published Version: http://dx.doi.org/10.1108/SCM-03-2015-0086
Status: Published
Publisher: Emerald
Refereed: Yes
Identification Number: https://doi.org/10.1108/SCM-03-2015-0086

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