Egberongbe, E., Sen, B. and Willett, P. (2015) Quality Management Approaches in Academic Libraries: A Pilot Study of a Nigerian University Library. Qualitative and Quantitative Methods in Libraries, 4. pp. 399-412. ISSN 2241-1925
Abstract
The paper reports the findings of a pilot case study in a university library in South-West Nigeria. The study was carried out to investigate the library’s quality management approaches and which formed part of a larger project to recommend a common model of quality management for academic libraries in this region. The study involved a semi-structured interview with the university librarian, a focus group involving lower management staff, and documentary analysis. It was found that while the concepts of quality and of quality management were generally understood, there were obvious problems in areas such as customer service and performance measurement.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2015 ISAST. This is an author produced version of a paper subsequently published in QQML. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Academic libraries; Case study; Framework analysis; Nigeria; Quality management; University libraries |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 15 Feb 2016 16:36 |
Last Modified: | 08 Nov 2016 07:28 |
Published Version: | http://www.qqml.net/papers/June_2015_Issue/4215QQM... |
Status: | Published |
Publisher: | ISAST |
Refereed: | Yes |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:94082 |