Online retail returns management: Integration within an omni-channel distribution context

Bernon, M., Cullen, J. and Gorst, J. (2016) Online retail returns management: Integration within an omni-channel distribution context. International Journal of Physical Distribution & Logistics Management, 46 (6/7). pp. 584-605. ISSN 0960-0035

Abstract

Metadata

Authors/Creators:
  • Bernon, M.
  • Cullen, J.
  • Gorst, J.
Copyright, Publisher and Additional Information: © 2016 Emerald. This is an author-produced version of a paper sunsequently published in publication in International Journal of Physical Distribution and Logistics Management. Uploaded in accordance with the publisher's self-archiving policy
Keywords: retail; reverse logistics; multi-channel; omni-channel; product returns; performance
Dates:
  • Accepted: 1 December 2015
  • Published (online): 4 July 2016
  • Published: 4 July 2016
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Sheffield University Management School
Depositing User: Symplectic Sheffield
Date Deposited: 22 Jan 2016 12:22
Last Modified: 11 Oct 2017 23:29
Published Version: http://dx.doi.org/10.1108/IJPDLM-01-2015-0010
Status: Published
Publisher: Emerald
Refereed: Yes
Identification Number: https://doi.org/10.1108/IJPDLM-01-2015-0010

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