When Does (Mis)Fit in Customer Orientation Matter for Frontline Employees’ Job Satisfaction and Performance?

Menguc, B, Auh, S, Katsikeas, CS et al. (1 more author) (2016) When Does (Mis)Fit in Customer Orientation Matter for Frontline Employees’ Job Satisfaction and Performance? Journal of Marketing, 80 (1). 65 - 83. ISSN 0022-2429

Abstract

Metadata

Authors/Creators:
  • Menguc, B
  • Auh, S
  • Katsikeas, CS
  • Jung, YS
Keywords: customer orientation, (mis)fit, coworker relationship quality, person–group fit theory
Dates:
  • Published: January 2016
  • Accepted: 2 November 2015
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Marketing Division (LUBS)
Depositing User: Symplectic Publications
Date Deposited: 06 Jan 2016 16:42
Last Modified: 06 Jan 2016 16:42
Published Version: http://dx.doi.org/10.1509/jm.15.0327
Status: Published
Publisher: American Marketing Association
Identification Number: https://doi.org/10.1509/jm.15.0327

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