Towards a comprehensive taxonomy and model of consumer complaining behaviour

Boote, J. (1998) Towards a comprehensive taxonomy and model of consumer complaining behaviour. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 11. pp. 140-151. ISSN 0899-8620

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Authors/Creators:
  • Boote, J. (J.Boote@sheffield.ac.uk)
Copyright, Publisher and Additional Information: Reproduced in accordance with the journal's policy.
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Medicine, Dentistry and Health (Sheffield) > School of Health and Related Research (Sheffield) > Section of Public Health (Sheffield)
Depositing User: Repository Officer
Date Deposited: 06 Aug 2009 08:51
Last Modified: 10 Jun 2014 03:24
Published Version: http://lilt.ilstu.edu/staylor/csdcb/articles/Volum...
Status: Published
Publisher: Illinois State University
Refereed: Yes

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Filename: 1998_JCSDCB_article.pdf

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