Rail industry requirements around non-technical skills

The aim of this study is to identify Rail Industry requirements for the incorporation of Non-Technical Skills (NTS) into current Competency Management Systems. A series of interviews and workshops with rail employees were conducted to identify these requirements. Results highlight the importance of training people in the support roles around an individual, in order to maximise their ability to provide individualised support and to understand the link between technical and non-technical competency. The issue of releasing those in safety-critical roles for training also emerged as a problem when trying to implement NTS training. Overall, the results suggest an individualised and adaptable approach will be required to incorporate NTS in the rail industry.