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User involvement and desired service developments in drug treatment: Service user and provider views

Schulte, S., Moring, J., Meier, P.S. and Barrowclough, C. (2007) User involvement and desired service developments in drug treatment: Service user and provider views. Drugs: education, prevention & policy, 14 (3). pp. 277-287. ISSN 1465-3370


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Aims - To investigate the existing level of user involvement at selected agencies, to examine views about user involvement from both service-user and provider perspectives and to compare desired service developments. Design/Measurements - As part of a larger project, a series of semi-structured interviews was carried out between 2001 and 2003. Setting - Community-based drug services in Northern England. Participants - Service users (46) and service providers (51). Findings - Overall, the level of service-user involvement was low, with 16% of services having no user involvement at all. Nevertheless, service users expressed a desire for a high level of user involvement, compared with the low aspirations expressed by service providers. Service users' first priority for desired service developments was reduced waiting times, whereas service providers wished for increased provision of complementary therapies. Conclusions - The study highlighted important discrepancies regarding both desired level of user involvement and priorities for service developments between service users und providers. Given the current policies in this field and evidence that user involvement and closer partnerships between users and providers enhances treatment effectiveness, this lack of concurrence might be of major concern and working towards better understanding and balancing users' and providers' needs is highly recommended.

Item Type: Article
Copyright, Publisher and Additional Information: © 2007 Informa UK Ltd. This is an author produced version of a paper published in Drugs: Education, Prevention and Policy. Uploaded in accordance with the publisher's self-archiving policy.
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Medicine, Dentistry and Health (Sheffield) > School of Health and Related Research (Sheffield) > Section of Public Health (Sheffield)
Depositing User: Repository Officer
Date Deposited: 18 Jun 2009 16:43
Last Modified: 08 Feb 2013 16:58
Published Version: http://dx.doi.org/10.1080/09687630701267317
Status: Published
Publisher: Taylor & Francis
Refereed: Yes
Identification Number: 10.1080/09687630701267317
URI: http://eprints.whiterose.ac.uk/id/eprint/8720

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