Human resource management and performance in UK call centres

Wood, S., Holman, D. and Stride, C.B. orcid.org/0000-0001-9960-2869 (2006) Human resource management and performance in UK call centres. British Journal of Industrial Relations, 44 (1). pp. 99-124. ISSN 0007-1080

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Authors/Creators:
Copyright, Publisher and Additional Information: © Blackwell Publishing Ltd/London School of Economics 2006
Dates:
  • Published: March 2006
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Sheffield University Management School
Depositing User: Symplectic Sheffield
Date Deposited: 15 Aug 2016 12:27
Last Modified: 03 Nov 2016 05:06
Published Version: http://dx.doi.org/10.1111/j.1467-8543.2006.00489.x
Status: Published
Publisher: Wiley
Refereed: Yes
Identification Number: https://doi.org/10.1111/j.1467-8543.2006.00489.x

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