Human resource management and performance in UK call centres

Wood, S., Holman, D. and Stride, C.B. (2006) Human resource management and performance in UK call centres. British Journal of Industrial Relations, 44 (1). pp. 99-124. ISSN 0007-1080



Copyright, Publisher and Additional Information: © Blackwell Publishing Ltd/London School of Economics 2006
  • Published: March 2006
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Sheffield University Management School
Depositing User: Symplectic Sheffield
Date Deposited: 15 Aug 2016 12:27
Last Modified: 03 Nov 2016 05:06
Published Version:
Status: Published
Publisher: Wiley
Refereed: Yes
Identification Number:

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