Schofield, A.E., Sen, B.A. and Vasconcelos, A.C. (2015) Evaluating the intellectual assets in the scholarship and collections directorate at the british library. Library Management, 36 (3). 215 - 222. ISSN 0143-5124
Abstract
Purpose – The purpose of this paper is to evaluate the intellectual assets within the Scholarship and Collections directorate at the British Library. Design/methodology/approach – A phenomenographic approach is used gathering data via 25 in depth interviews with directorate staff and stakeholders complemented by document analysis. Findings – The findings identified issues specific to British Library such as the need for more clearly definitions of key business areas, and untapped resources within the directorate. Research limitations/implications – This study was limited to a single directorate within the British Library. From the findings a balanced scorecard was developed for the directorate adaptable for all departments within the directorate. The model could be adapted for other organisations. Practical implications – The study illustrates the value of adaptable scorecards allowing individual key performance indicators (KPIs) to be tailored to suit each department’s needs and ensure equal representation. Using the model would allow for internal benchmarking to take place. Originality/value – This research presents a scorecard model that allows intellectual assets to be considered alongside traditional performance indicators and acknowledge the value of intellectual assets within the organisation.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2015 Emerald Group Publishing Limited. This is an author produced version of a paper subsequently published in Library Management. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | Balanced scorecard; British Library; Intellectual assets; Key performance indicators; Phenomenography |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 29 Apr 2015 12:44 |
Last Modified: | 29 Apr 2015 12:45 |
Published Version: | http://dx.doi.org/10.1108/LM-10-2014-0121 |
Status: | Published |
Publisher: | Emerald Group Publishing Ltd. |
Refereed: | Yes |
Identification Number: | 10.1108/LM-10-2014-0121 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:85520 |