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The social and political construction of technological frames

Lin, A. and Silva, L. (2005) The social and political construction of technological frames. European Journal of Information Systems, 14 (1). pp. 49-59. ISSN 0960-085X

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It is widely accepted that the successful adoption of an information system depends to a great extent on users' perceptions of the information system. It follows then that an understanding of users' cognitive frames should be a key factor in managing the adoption of information systems. To reach such an understanding is not an easy task as cognitive frames are dynamic phenomena. For example, what an individual perceives as 'ease of use' and 'usefulness' may depend not only on intrinsic qualities of the information system but also on the changing contexts in which the information system is evaluated. This work argues that the management of information systems' adoption is a social and political process in which stakeholders frame and reframe their perceptions of an information system. A case study carried out in a European bank illustrates how the Bank's technical team influenced users' technological frames, including those of senior management in order to ensure a smooth implementation process. In conclusion, the paper introduces a set of theoretical propositions relating to the social and political processes that occur during information systems adoption.

Item Type: Article
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield)
Depositing User: Information Studies
Date Deposited: 23 Mar 2009 15:07
Last Modified: 13 May 2009 18:34
Published Version: http://dx.doi.org/10.1057/palgrave.ejis.3000521
Status: Published
Publisher: Palgrave Macmillan
Refereed: Yes
Identification Number: 10.1057/palgrave.ejis.3000521
URI: http://eprints.whiterose.ac.uk/id/eprint/8078

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