Willett, P. and Broadley, R. (2011) Effective public library outreach to homeless people. Library Review, 60 (8). pp. 658-670. ISSN 0024-2535Full text available as:
Purpose – The purpose of this paper is to identify good practice in conducting outreach for homeless people, and hence to provide recommendations for future library outreach projects.
Design/methodology/approach – The authors examine of four case studies taken from the library literature, and conduct six semi-structured interviews with outreach and/or inclusion librarians from library authorities in South and West Yorkshire.
Findings – The recommendations include: developing partnerships with relevant organisations; removing proof-of-identity requirements for joining the library; disseminating the results obtained in projects; using book deposits and mobile library stops; training library staff to ensure that they are aware of relevant issues; building trust in the target audience; ensuring that outreach is tailored to the specific needs of different groups of homeless people; and using a range of methods to evaluate project effectiveness.
Originality/value – Identification of themes common to the published case studies and to the interviews provides a reasoned basis for the recommendations that are presented. These recommendations provide, for the first time in the UK, clear guidelines for future outreach projects for homeless people.
|Copyright, Publisher and Additional Information:||© 2011 Emerald. This is an author produced version of a paper subsequently published in Library Review. Uploaded in accordance with the publisher's self-archiving policy.|
|Keywords:||Homeless people, Inclusion, Outreach, Public libraries, United Kingdom|
|Institution:||The University of Sheffield|
|Academic Units:||The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield)|
|Depositing User:||Miss Anthea Tucker|
|Date Deposited:||03 Jul 2012 09:55|
|Last Modified:||08 Feb 2013 17:39|