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Hearing only one side of normal and mobile phone conversations

Monk, A., Fellas, E. and Ley, E. (2004) Hearing only one side of normal and mobile phone conversations. Behaviour & Information Technology, 23 (5). pp. 301-305. ISSN 0144-929X

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Abstract

Mobile (cell) phone conversations are commonly perceived as annoying when conducted in a public space. An experiment is described that demonstrates one factor contributing to this phenomenon: hearing only one side of a conversation makes it more noticeable and intrusive. Two actors repeatedly staged the same conversation under three conditions: cell phone; normal, co-present both audible, and co-present only one audible. After the staged conversation, which took place on a train, a third person obtained verbal ratings from members of the travelling public. As in a previous experiment published in this journal, the cell phone conversation was rated as more noticeable and intrusive than the normal co-present both audible conversation. Critically, a new experimental condition, co-present one-audible, in which both actors were present but only one side of the conversation was heard, produced ratings equivalent to the cell phone condition. This 'need-to-listen' effect is discussed with regard to implications for design and theories of language use.

Item Type: Article
Keywords: Behavioral Psychology; Health & Safety Aspects of Computing; Human Computer Interaction; Human Performance Modelling; Social Aspects of Computing & IT; User Interface; Web Usability
Institution: The University of York
Academic Units: The University of York > Psychology (York)
Depositing User: York RAE Import
Date Deposited: 18 Aug 2009 10:15
Last Modified: 18 Aug 2009 10:15
Published Version: http://dx.doi.org/10.1080/01449290410001712744
Status: Published
Publisher: Taylor & Francis
Identification Number: 10.1080/01449290410001712744
URI: http://eprints.whiterose.ac.uk/id/eprint/5676

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