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FAQchat as in Information Retrieval system

Abu Shawar, B.A., Atwell, E. and Roberts, A. (2005) FAQchat as in Information Retrieval system. In: Human Language Technologies as a Challenge for Computer Science and Linguistics: Proceedings of the 2nd Language and Technology Conference. 2nd Language & Technology Conference, April, 21-23, 2005, Poznań, Poland . Poznań : Wydawnictwo Poznańskie : with co-operation of Fundacja Uniwersytetu im. A. Mickiewicza , pp. 274-278. ISBN 9788371773419

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Abstract

A chatbot is a conversational agent that interacts with users through natural languages. In this paper, we describe a new way to access information using a chatbot. The FAQ in the School of Computing at the University of Leeds has been used to retrain the ALICE chatbot system, producing FAQchat. The results returned from FAQchat are similar to ones generated by search engines such as Google. For evaluation, a comparison was made between FAQchat and Google. The main objective is to demonstrate that FAQchat is a viable alternative to Google and it can be used as a tool to access FAQ databases.

Item Type: Proceedings Paper
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Engineering (Leeds) > School of Computing (Leeds)
Depositing User: Archana Oates
Date Deposited: 01 Oct 2010 15:44
Last Modified: 08 Jun 2014 14:43
Status: Published
Publisher: Poznań : Wydawnictwo Poznańskie : with co-operation of Fundacja Uniwersytetu im. A. Mickiewicza
Refereed: Yes
URI: http://eprints.whiterose.ac.uk/id/eprint/4663

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