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Impact of published clinical outcomes data: case study in NHS hospital trusts

Mannion, R and Goddard, M (orcid.org/0000-0002-1517-7461) (2001) Impact of published clinical outcomes data: case study in NHS hospital trusts. British medical journal. pp. 260-263. ISSN 0959-535X

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Objective To examine the impact of the publication of clinical outcomes data on NHS Trusts in Scotland to inform the development of similar schemes elsewhere. Design Case studies including semistructured interviews and a review of background statistics. Setting Eight Scottish NHS acute trusts. Participants 48 trust staff comprising chief executives, medical directors, stroke consultants, breast cancer consultants, nurse managers, and junior doctors. Main outcome measures Staff views on the benefits and drawbacks of clinical outcome indicators provided by the clinical resource and audit group (CRAG) and perceptions of the impact of these data on clinical practice and continuous improvement of quality. Results The CRAG indicators had a low profile in the trusts and were rarely cited as informing internal quality improvement or used externally to identify best practice. The indicators were mainly used to support applications for further funding and service development. The poor effect was attributable to a lack of professional belief in the indicators, arising from perceived problems around quality of data and time lag between collection and presentation of data; limited dissemination; weak incentives to take action; a predilection for process rather than outcome indicators; and a belief that informal information is often more useful than quantitative data in the assessment of clinical performance. Conclusions Those responsible for developing clinical indicator programmes should develop robust datasets. They should also encourage a working environment and incentives such that these data are used to improve continuously.

Item Type: Article
Copyright, Publisher and Additional Information: © 2001 BMJ Publishing Group Ltd
Institution: The University of York
Academic Units: The University of York > Centre for Health Economics (York)
Depositing User: Sherpa Assistant
Date Deposited: 29 Apr 2005
Last Modified: 05 Jun 2016 01:49
Published Version: http://dx.doi.org/10.1136/bmj.323.7307.260
Status: Published
Refereed: Yes
URI: http://eprints.whiterose.ac.uk/id/eprint/445

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