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Oh My, Where Is the End of the Context? Dealing with Information in a Highly Complex Environment

Petrelli, D., Lanfranchi, V., Moore, P., Ciravegna, F. and Cadnas, C. (2006) Oh My, Where Is the End of the Context? Dealing with Information in a Highly Complex Environment. In: Proceedings of the 1st International Conference on Information Interaction in Context. 1st International Conference on Information Interaction in Context, October 18 - 20, 2006, Cophenhagen, Denmark. ACM , Copenhagen , pp. 37-41. ISBN 1-59593-482-0

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Abstract

This paper reports on the preliminary results of a study in information production, transmission, access and use in aerospace manufacturing and maintenance. Multiple techniques were used in order to understand the context in which the information flow takes place. The complexity is such that after several meetings with users the full picture is not fully detailed yet. Previously unknown documents, user roles and tasks continue to emerge while the study progresses. The conclusion is that an iterative approach should be adopted when studying highly complex environments: starting from the broadest view, each cycle progressively focuses on a sub-context to identify important details. Researchers should also keep an open mind as unexpected findings are likely to impacts on the current understanding, i.e. discovering the importance of social networks or physical inspection of the hardware as means to access information.

Item Type: Proceedings Paper
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Engineering (Sheffield) > Department of Computer Science (Sheffield)
The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield)
Depositing User: Sherpa Assistant
Date Deposited: 21 Oct 2009 11:25
Last Modified: 21 Oct 2009 11:25
Published Version: http://doi.acm.org/10.1145/1164820.1164830
Status: Published
Publisher: ACM
Identification Number: 10.1145/1164820.1164830
URI: http://eprints.whiterose.ac.uk/id/eprint/3930

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