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How helpful is NHS Direct? Postal survey of callers

O'Cathain, A., Munro, J.F., Nicholl, J.P. and Knowles, E. (2000) How helpful is NHS Direct? Postal survey of callers. BMJ, 320 (7241). p. 1035. ISSN 0959-8138

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Abstract

NHS Direct, the new 24 hour telephone advice line staffed by nurses, was established to “provide easier and faster information for people about health, illness and the NHS so that they are better able to care for themselves and their families.” In March 1998, three first wave sites started in Lancashire, Milton Keynes, and Northumbria. As part of an extensive evaluation of this new service, we surveyed callers to determine how helpful they found the advice offered.

Item Type: Article
Copyright, Publisher and Additional Information: © BMJ 2000
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Medicine, Dentistry and Health (Sheffield) > School of Health and Related Research (Sheffield)
Depositing User: Repository Officer
Date Deposited: 25 Feb 2005
Last Modified: 06 Jun 2014 23:57
Published Version: http://bmj.com/cgi/content/full/320/7241/1035
Status: Published
Refereed: Yes
Identification Number: 10.1136/bmj.320.7241.1035
URI: http://eprints.whiterose.ac.uk/id/eprint/322

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