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The differing perspectives of road users and service providers

Bonsall, P.W., Beale, J.R., Paulley, N. and Pedler, A. (2005) The differing perspectives of road users and service providers. Transport Policy, 12 (4). pp. 334-344. ISSN 0967-070X

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A survey of almost 3000 people gathered evidence on people’s experiences of problems on Britain’s roads, their level of support for potential solutions, and on the different perspectives of transport professionals. An assessment was made of the steps required to reduce gaps between users’ expectations and their current experience. Questions raised by the findings include: the likelihood that current policy priorities are influenced by inaccurate assumptions about what the public would find acceptable; the potentially misleading impressions created by vicarious opinions; the need to re-weight survey responses to correct for differential response rates; and the role of public opinion, media pressure and professional judgement in the political decision-making process.

Item Type: Article
Copyright, Publisher and Additional Information: Copyright © 2005 Elsevier Inc. Uploaded in accordance with the self-archiving policy of the copyright holder. This is an author produced version of a paper subsequently published in Transport Policy'.
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Environment (Leeds) > Institute for Transport Studies (Leeds)
Depositing User: Adrian May
Date Deposited: 22 Feb 2007
Last Modified: 11 May 2016 19:04
Published Version: http://dx.doi.org/10.1016/j.tranpol.2005.05.001
Status: Published
Publisher: Elsevier Science
Refereed: Yes
Identification Number: 10.1016/j.tranpol.2005.05.001
Related URLs:
URI: http://eprints.whiterose.ac.uk/id/eprint/2005

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