A process view of trust building in virtual organizations

Lau, L.M.S. and Whyte, W.S. (1998) A process view of trust building in virtual organizations. In: Multimedia Information Systems in Practice. Springer-Verlag , Berlin , pp. 539-548. ISBN 978-9814021531

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Abstract

This paper examines the role of trust in a virtual organisation using a process view. Electronic Commerce is used to illustrate the issue of trust building within a business process. The ‘trust as credit’ mentality in Commerce is found more useful than ‘trust as security’ in modeling the dynamic nature of trust building. The paper presents a vision of enabling users to be in better control over the behaviour of ICT systems. To achieve this, we need a model which addresses trust policy and feedback, and makes a distinction between contract and production phases of a business processes.

Item Type:	Book Section
Copyright, Publisher and Additional Information:	This is an author produced version of a chapter published in Multimedia Information Systems in Practice.
Academic Units:	The University of Leeds > Faculty of Engineering (Leeds) > School of Computing (Leeds)
Depositing User:	Repository Officer
Date Deposited:	12 Jan 2007
Last Modified:	08 Feb 2013 16:50
Published Version:	http://www.amazon.co.uk/exec/obidos/ASIN/981402153...
Status:	Published
Publisher:	Springer-Verlag
Refereed:	No
URI:	http://eprints.whiterose.ac.uk/id/eprint/1900

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