Lau, L.M.S. and Whyte, W.S. (1998) A process view of trust building in virtual organizations. In: Chow, W.S., (ed.) Multimedia Information Systems in Practice. Springer-Verlag , Berlin , pp. 539-548. ISBN 978-9814021531
This paper examines the role of trust in a virtual organisation using a process view. Electronic Commerce is used to illustrate the issue of trust building within a business process. The ‘trust as credit’ mentality in Commerce is found more useful than ‘trust as security’ in modeling the dynamic nature of trust building. The paper presents a vision of enabling users to be in better control over the behaviour of ICT systems. To achieve this, we need a model which addresses trust policy and feedback, and makes a distinction between contract and production phases of a business processes.
|Copyright, Publisher and Additional Information:||This is an author produced version of a chapter published in Multimedia Information Systems in Practice.|
|Institution:||The University of Leeds|
|Academic Units:||The University of Leeds > Faculty of Engineering (Leeds) > School of Computing (Leeds)|
|Depositing User:||Repository Officer|
|Date Deposited:||12 Jan 2007|
|Last Modified:||06 Jun 2014 00:44|