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Key worker services for disabled children: the views of staff

Sloper, P., Greco, V., Webb, R. and Beecham, J. (2006) Key worker services for disabled children: the views of staff. Health & Social Care in the Community. pp. 445-452. ISSN 1365-2524

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Provision of 'key workers' for disabled children and their families, working across health, education, and social services, has been recommended in the Children's National Service Framework. This study investigated the views of staff of key worker services concerning the organisation and management of the services. Interviews were carried out with key workers (N = 50), managers (N = 7) and members of multi-agency steering groups (N = 32) from seven key worker services in England and Wales. A response rate of 62% was obtained. Major themes emerging from the interviews were identified, a coding framework was agreed upon, and data were coded using the qualitative data analysis programme Max QDA. Results showed that although the basic aims of the services were the same, they varied widely in the key workers' understanding of their role, the amount of training and support available to key workers, management and multi-agency involvement. These factors were important in staff's views of the services and inform recommendations for models of service.

Item Type: Article
Copyright, Publisher and Additional Information: © 2006 The Authors. This is an author produced version of a paper published in Health and Social Care in the Community. Uploaded in accordance with the publisher's self-archiving policy.
Keywords: care coordination,children,disability,key workers,multi-agency working,CARE COORDINATION
Institution: The University of York
Academic Units: The University of York > Social Policy Research Unit (York)
Depositing User: Repository Officer
Date Deposited: 20 Nov 2006
Last Modified: 19 Jun 2016 06:40
Published Version: http://dx.doi.org/10.1111/j.1365-2006.00617.x
Status: Published
Refereed: Yes
URI: http://eprints.whiterose.ac.uk/id/eprint/1722

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