Serving the customer, serving the family, and serving the employee: toward a comprehensive understanding of the effects of service-oriented high-performance work systems

Wang, Z, Xing, L, Song, LJ orcid.org/0000-0002-0969-4091 et al. (1 more author) (2020) Serving the customer, serving the family, and serving the employee: toward a comprehensive understanding of the effects of service-oriented high-performance work systems. International Journal of Human Resource Management. ISSN 0958-5192

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Authors/Creators:
Copyright, Publisher and Additional Information: © 2020 Informa UK Limited, trading as Taylor & Francis Group. This is an author produced version of an article published in International Journal of Human Resource Management. Uploaded in accordance with the publisher's self-archiving policy.
Keywords: Service-oriented high-performance work systems (SHPWS), customer orientation, service workload, service performance, employee health, work-to-family interface
Dates:
  • Accepted: 6 October 2020
  • Published (online): 6 November 2020
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Management Division (LUBS) (Leeds)
Depositing User: Symplectic Publications
Date Deposited: 09 Oct 2020 12:36
Last Modified: 02 Dec 2020 16:29
Status: Published online
Publisher: Routledge
Identification Number: https://doi.org/10.1080/09585192.2020.1837201

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