Stepping out of the shadows: Supporting actors’ strategies for managing end-user experiences in service ecosystems

Story, V., Zolkiewski, J., Verleye, K. et al. (4 more authors) (2020) Stepping out of the shadows: Supporting actors’ strategies for managing end-user experiences in service ecosystems. Journal of Business Research, 116. pp. 401-411. ISSN 0148-2963

Abstract

Metadata

Authors/Creators:
  • Story, V.
  • Zolkiewski, J.
  • Verleye, K.
  • Nazifi, A.
  • Hannibal, C.
  • Grimes, A.
  • Abboud, L.
Copyright, Publisher and Additional Information: © 2020 Elsevier Inc. This is an author produced version of a paper subsequently published in Journal of Business Research. Uploaded in accordance with the publisher's self-archiving policy. Article available under the terms of the CC-BY-NC-ND licence (https://creativecommons.org/licenses/by-nc-nd/4.0/).
Keywords: Customer experience management strategies; Supporting actors; Actor visibility; Ecosystem synchronization
Dates:
  • Accepted: 11 April 2020
  • Published (online): 21 May 2020
  • Published: August 2020
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Sheffield University Management School
Depositing User: Symplectic Sheffield
Date Deposited: 09 Jul 2020 10:34
Last Modified: 09 Jul 2020 10:34
Status: Published
Publisher: Elsevier BV
Refereed: Yes
Identification Number: https://doi.org/10.1016/j.jbusres.2020.04.029

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Embargoed until: 21 November 2021

Filename: JBR Final Manuscript (Pre-publicaton) - Stepping out of the shadows.pdf

Licence: CC-BY-NC-ND 4.0

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