Replaced by a robot: Service implications in the age of the machine

McLeay, F. orcid.org/0000-0002-5535-1591, Osburg, V., Yoganathan, V. et al. (1 more author) (2020) Replaced by a robot: Service implications in the age of the machine. Journal of Service Research. ISSN 1094-6705

Abstract

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Authors/Creators:
Copyright, Publisher and Additional Information: © 2020 The Authors. This is an author-produced version of a paper subsequently published in Journal of Service Research. Uploaded in accordance with the publisher's self-archiving policy.
Keywords: service robots; service experience; brand usage intent; service innovativeness; ethical/societal reputation
Dates:
  • Accepted: 20 May 2020
  • Published (online): 29 June 2020
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Sheffield University Management School
Depositing User: Symplectic Sheffield
Date Deposited: 12 Jun 2020 12:53
Last Modified: 10 Jul 2020 13:07
Status: Published online
Publisher: SAGE Publications
Refereed: Yes
Identification Number: https://doi.org/10.1177/1094670520933354

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