Patterns of othering minority groups in telephone gatekeeping encounters in the Sheffield property market

Baumgarten, N., Du Bois, I. and Gill, V. (2019) Patterns of othering minority groups in telephone gatekeeping encounters in the Sheffield property market. Journal of Language and Discrimination, 3 (2). pp. 120-149. ISSN 2397-2637

Abstract

Metadata

Authors/Creators:
  • Baumgarten, N.
  • Du Bois, I.
  • Gill, V.
Copyright, Publisher and Additional Information: © 2019 Equinox Publishing. This is an author-produced version of a paper subsequently published in Journal of Language and Discrimination. Uploaded in accordance with the publisher's self-archiving policy.
Keywords: UK housing market; gatekeeping; accent and name discrimination; rapport management; service encounters
Dates:
  • Published (online): 18 December 2019
  • Published: 18 December 2019
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Arts and Humanities (Sheffield) > School of Modern Languages (Sheffield)
Funding Information:
FunderGrant number
British Academy (The)IC\100094
Depositing User: Symplectic Sheffield
Date Deposited: 20 Dec 2019 15:18
Last Modified: 06 Jan 2020 10:28
Published Version: https://journals.equinoxpub.com/JLD/article/view/3...
Status: Published
Publisher: Equinox Publishing
Refereed: Yes
Identification Number: https://doi.org/10.1558/jld.39978

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