The joint effect of consumer and service providers’ culture on online service evaluations: A response surface analysis

Stamolampros, P orcid.org/0000-0001-8143-7244, Dousios, D, Korfiatis, N et al. (1 more author) (2020) The joint effect of consumer and service providers’ culture on online service evaluations: A response surface analysis. Tourism Management, 78. 104057. ISSN 0261-5177

Abstract

Metadata

Authors/Creators:
Copyright, Publisher and Additional Information: © 2019 Elsevier Ltd. All rights reserved. This is an author produced version of an article published in Tourism Management. Uploaded in accordance with the publisher's self-archiving policy.
Keywords: Cultural dimensions; Customer Satisfaction; Convergence of Cultures; Cross-Cultural Research; Response Surface Analysis
Dates:
  • Published: June 2020
  • Accepted: 29 November 2019
  • Published (online): 6 December 2019
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Accounting & Finance Division (LUBS) (Leeds)
The University of Leeds > Faculty of Business (Leeds) > Management Division (LUBS) (Leeds) > Management Division Decision Research (LUBS)
Depositing User: Symplectic Publications
Date Deposited: 03 Dec 2019 14:56
Last Modified: 15 May 2020 14:03
Status: Published
Publisher: Elsevier
Identification Number: https://doi.org/10.1016/j.tourman.2019.104057
Related URLs:

Download

Accepted Version


Embargoed until: 6 December 2021

Filename: Manuscript_TM_1_V23.pdf

Licence: CC-BY-NC-ND 4.0

Request a copy

Share / Export

Statistics