Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior

Taheri, B., Olya, H., Ali, F. et al. (1 more author) (2019) Understanding the influence of airport servicescape on traveler dissatisfaction and misbehavior. Journal of Travel Research. ISSN 0047-2875

Abstract

Metadata

Authors/Creators:
  • Taheri, B.
  • Olya, H.
  • Ali, F.
  • Gannon, M.J.
Copyright, Publisher and Additional Information: © 2019 The Authors. This is an author-produced version of a paper subsequently published in Journal of Travel Research. Uploaded in accordance with the publisher's self-archiving policy.
Keywords: Servicescape; dissatisfaction; misbehavior; complexity theory; Fuzzy-set Qualitative Comparative Analysis
Dates:
  • Published (online): 21 October 2019
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Sheffield University Management School
Depositing User: Symplectic Sheffield
Date Deposited: 21 Oct 2019 11:36
Last Modified: 24 Oct 2019 08:31
Status: Published online
Publisher: SAGE Publications
Refereed: Yes
Identification Number: https://doi.org/10.1177/0047287519877257

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