Do online reviews still matter post-purchase?

Liu, H., Jayawardhena, C., Osburg, V.-S. et al. (1 more author) (2019) Do online reviews still matter post-purchase? Internet Research. ISSN 1066-2243

Abstract

Metadata

Authors/Creators:
  • Liu, H.
  • Jayawardhena, C.
  • Osburg, V.-S.
  • Mohiuddin Babu, M.
Copyright, Publisher and Additional Information: © 2019 Emerald Publishing. This is an author-produced version of a paper subsequently published in Internet Research. This version is distributed under the terms of the Creative Commons Attribution-NonCommercial Licence (http://creativecommons.org/licenses/by-nc/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited. You may not use the material for commercial purposes.
Keywords: Electronic word-of-mouth (eWOM); Online reviews; Post-purchase evaluation; Social comparison; Polarisation effects
Dates:
  • Accepted: 25 August 2019
  • Published (online): 30 September 2019
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Sheffield University Management School
Depositing User: Symplectic Sheffield
Date Deposited: 10 Sep 2019 13:53
Last Modified: 23 Oct 2019 12:54
Status: Published online
Publisher: Emerald
Refereed: Yes
Identification Number: https://doi.org/10.1108/INTR-07-2018-0331

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