Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?

Hult, GTM, Sharma, PN, Morgeson III, FV et al. (1 more author) (2019) Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases? Journal of Retailing, 95 (1). pp. 10-23. ISSN 0022-4359

Abstract

Metadata

Authors/Creators:
  • Hult, GTM
  • Sharma, PN
  • Morgeson III, FV
  • Zhang, Y
Copyright, Publisher and Additional Information: © 2018 New York University. Published by Elsevier Inc. This is an author produced version of a paper published in Journal of Retailing. Uploaded in accordance with the publisher's self-archiving policy.
Keywords: Customer satisfaction; Loyalty; Online vs. offline purchase; Retailing; Multigroup comparisons
Dates:
  • Published: March 2019
  • Accepted: 19 October 2018
  • Published (online): 19 November 2018
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > International Business Division (LUBS) (Leeds)
Depositing User: Symplectic Publications
Date Deposited: 08 Feb 2019 13:30
Last Modified: 07 May 2019 10:17
Status: Published
Publisher: Elsevier
Identification Number: https://doi.org/10.1016/j.jretai.2018.10.003

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