A coproduced patient and public event: An approach to developing and prioritizing ambulance performance measures

Background

Patient and Public Involvement (PPI) is recognised as an important component of high quality health services research. PPI is integral within the Pre-hospital Outcomes for Evidence Based Evaluation (PhOEBE) programme. The PPI event described in detail in this paper focusses on the process of involving patients and public representatives in identifying, prioritising and refining a set of outcome measures that can be used to support ambulance service performance measurement.

Objective

To obtain public feedback on little known, complex aspects of ambulance service performance measurement.

Design

The event was co-designed and co-produced with the PhOEBE PPI reference group and PhOEBE research team. The event consisted of: brief researcher-led presentations, group discussions facilitated by the PPI reference group members and electronic voting.

Setting and participants

Data were collected from eighteen patient and public representatives who attended an event venue in Yorkshire.

Results The results of the PPI event showed that this interactive format and mode of delivery was an effective method to obtain public feedback and produced a clear indication of which ambulance performance measures were most highly favoured by event participants.

Discussion and Conclusions

The event highlighted valuable contributions the PPI reference group made to the design process, supporting participant recruitment and facilitation of group discussions. In addition, the positive team working experience of the event proved a catalyst for further improvements in patient and public involvement within the PhOEBE project.