The role of supplier performance in building customer trust and loyalty: A cross-country examination

Paparoidamis, NG, Katsikeas, CS orcid.org/0000-0002-8748-6829 and Chumpitaz, R (2019) The role of supplier performance in building customer trust and loyalty: A cross-country examination. Industrial Marketing Management, 78. pp. 183-197. ISSN 1873-2062

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Copyright, Publisher and Additional Information: © 2017 Elsevier Inc. This is an author produced version of a paper published in Industrial Marketing Management. Uploaded in accordance with the publisher's self-archiving policy.
Keywords: Trust; Supplier performance; Customer loyalty; Relationship marketing
Dates:
  • Published: April 2019
  • Accepted: 7 February 2017
  • Published (online): 24 February 2017
Institution: The University of Leeds
Academic Units: The University of Leeds > Faculty of Business (Leeds) > Marketing Division (LUBS)
Depositing User: Symplectic Publications
Date Deposited: 27 Feb 2017 15:30
Last Modified: 10 Apr 2019 14:22
Status: Published
Publisher: Elsevier
Identification Number: https://doi.org/10.1016/j.indmarman.2017.02.005

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