Baines, T., Ziaee Bigdeli, A., Bustinza, O.F. et al. (3 more authors) (2017) Servitization: revisiting the state-of-the-art and research priorities. International Journal of Operations and Production Management, 37 (2). pp. 256-278. ISSN 0144-3577
Abstract
Purpose: The purpose of this paper is to consolidate the servitization knowledge base from an organizational change perspective, identifying developed, developing and undeveloped topics to provide a platform that directs future research. Design/methodology/approach: This paper addresses three objectives: it comprehensively examines organizational change management literature for selection of a theoretical framework; it classifies extant studies within the framework through a systemic literature review; and it analyses 232 selected papers and proposes a research agenda. Findings: Analysis suggests increasing global awareness of the importance of services to manufacturers. However, some topics, especially related to servitization transformation, remain undeveloped. Research limitations/implications: Although the authors tried to include all publications relevant to servitization, some might not have been captured. Evaluation and interpretation relied on the research team and subsequent research workshops. Practical implications: One of the most significant challenges for practitioners of servitization is how to transform a manufacturing organization to exploit the opportunity. This paper consolidates literature regarding servitization, identifying progress concerning key research topics and contributing a platform for future research. The goal is to inform research to result eventually in a roadmap for practitioners seeking to servitize. Originality/value: Although extant reviews of servitization identify themes that are examined well, they struggle to identify unanswered questions. This paper addresses this gap by focusing on servitization as a process of organizational change.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2017 Emerald Publishing Limited. This is an author produced version of a paper subsequently published in International Journal of Operations and Production Management. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | servitization; organisational change; systemic literature review; advanced services |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > University of Sheffield Research Centres and Institutes > AMRC with Boeing (Sheffield) The University of Sheffield > Advanced Manufacturing Institute (Sheffield) > AMRC with Boeing (Sheffield) |
Funding Information: | Funder Grant number ENGINEERING AND PHYSICAL SCIENCE RESEARCH COUNCIL (EPSRC) EP/K014064/1 |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 14 Mar 2017 11:40 |
Last Modified: | 10 Nov 2017 13:17 |
Published Version: | http://doi.org/10.1108/IJOPM-06-2015-0312 |
Status: | Published |
Publisher: | Emerald |
Refereed: | Yes |
Identification Number: | 10.1108/IJOPM-06-2015-0312 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:112622 |
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Filename: Baines et al 2016 - SZ State of the Art.2-29.pdf
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