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Personalised social care for adults with disabilities: a problematic concept for frontline practice

Harris, J., Morgan, H., Glendinning, C., Foster, M. and Jackson, K. (2006) Personalised social care for adults with disabilities: a problematic concept for frontline practice. Health & Social Care in the Community. pp. 125-135. ISSN 1365-2524

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This paper explores the complexities and contradictions of frontline practice that pose problems for personalised social care through enhanced choice. It draws on semi-structured interviews with community care workers, social workers, occupational therapists and care managers in two social care departments. Practitioners interviewed were asked about their current assessment and documentation system, including the assessment documents currently used; how they approached information gathering and the topics they explored with service users; and their experience of documenting assessment and care management. The paper argues that the validity and sustainability of personalised social care in frontline practice relies on developing a thorough understanding of the complex and implicit assessment processes operating at the service user/practitioner interface and the inevitable tensions that arise for practitioners associated with the organisational context and broader service environment. The findings demonstrate the variability among practitioners in how they collect information and more importantly, the critical role practitioners occupy in determining the kinds of topics to be explored during the assessment process. In so doing, it shows how practitioners can exert control over the decision-making process. More importantly, it provides some insight into how such processes are shaped by the constraints of the organisational context and broader service environment. Complexities and contradictions may be an inherent part of frontline practice. The issues discussed in this paper, however, highlight potential areas that might be targeted in conjunction with implementing personalised social care through enhanced choice for disabled people.

Item Type: Article
Copyright, Publisher and Additional Information: © 2006 The Authors. This is an author produced version of a paper published in Health and Social Care in the Community. This paper has been peer-reviewed but does not include final publisher proof-corrections or journal pagination.
Keywords: personalised social care,choice,community care,disabled adults
Institution: The University of York
Academic Units: The University of York > Social Policy Research Unit (York)
Depositing User: Repository Officer
Date Deposited: 16 Mar 2006
Last Modified: 07 Aug 2016 00:02
Published Version: http://dx.doi.org/10.1111/j.1365-2524.2006.00602.x
Status: Published
Refereed: Yes
URI: http://eprints.whiterose.ac.uk/id/eprint/1106

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