Train, B. and Elkin, J. (2001) Measuring the unmeasurable: reader development and its impact on performance measurement in the public library sector. Library Review, 50 (6). pp. 295-304. ISSN 0024-2535
Until recently, performance measurement in public libraries had largely failed to address the issue of evaluating the quality of service provision. Investigates the potential to measure the impact on staff and users of reader development, currently a key concern to the public library sector. Uses examples as the best value inspection process, a current form of performance measurement, and Branching Out, an ongoing national reader development initiative. Concludes that the qualitative, person-centred evaluation methodologies developed via projects such as Branching Out could support any local authority preparing its own service evaluation, and could arguably enhance any evaluative documentation, for example the Best Value Performance Plan.
|Keywords:||Develpment; Performance Measurement; Public Libraries; Readership; Value|
|Institution:||The University of Sheffield|
|Academic Units:||The University of Sheffield > Faculty of Social Sciences (Sheffield) > Information School (Sheffield)|
|Depositing User:||Miss Anthea Tucker|
|Date Deposited:||29 Jun 2010 11:14|
|Last Modified:||04 Aug 2010 15:18|