Ali, P.A. orcid.org/0000-0002-7839-8130 and Johnson, S. (2017) Speaking my patient's language: bilingual nurses’ perspective about provision of language concordant care to patients with limited English proficiency. Journal of Advanced Nursing, 73 (2). pp. 421-432. ISSN 0309-2402
Abstract
Aim
The aim of this study was to explore bilingual nurses’ perspective about providing language concordant care to patients with limited English proficiency (LEP) and its impact on patients and nurses. Factors affecting the provision of language concordant care to patients LEP were also explored. Background
With an increase in migration and mobility of people across the world, the likelihood of experiencing language barriers while providing and receiving care is high. Nurses are responsible for providing care to patients regardless of their culture, religion, ethnic background or language. Language barriers, however, are hurdles that hamper development of effective communication between nurses and patients. Eliminating language barriers is a crucial step in providing culturally competent and patient-centred care. Design
Qualitative descriptive study. Methods
During January-August 2015, 59 nurses, working in acute hospitals in the UK, participated in 26 individual in-depth interviews and three focus group discussions. The data were analysed using thematic analysis. Findings
Four themes: ‘when we speak the same language’; ‘when I speak my patient's language’; ‘what facilitates provision of language concordant care’ and ‘what hinders the provision of language concordant care’ were identified. Factors affecting nurses’ ability to provide language concordant care included individual factors (confidence; years of experience as a nurse; years of experience in the work setting; and relationship with colleagues), patients’ expectation, attitudes of other patients, colleagues and nurse managers, organizational culture and organizational policies. Conclusion
Bilingual nurses can play a very important role in the provision of language concordant for patients with LEP. Further research is needed to explore patient perspective.
Metadata
Item Type: | Article |
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Authors/Creators: |
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Copyright, Publisher and Additional Information: | © 2016 John Wiley & Sons Ltd. This is an author produced version of a paper subsequently published in Journal of Advanced Nursing. Uploaded in accordance with the publisher's self-archiving policy. |
Keywords: | bilingual nurses; communication; language barriers; language concordant care; limited English proficiency; nursing; translation; translators |
Dates: |
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Institution: | The University of Sheffield |
Academic Units: | The University of Sheffield > Faculty of Medicine, Dentistry and Health (Sheffield) > School of Nursing and Midwifery (Sheffield) |
Depositing User: | Symplectic Sheffield |
Date Deposited: | 18 Nov 2016 10:57 |
Last Modified: | 30 Apr 2020 14:21 |
Published Version: | https://doi.org/10.1111/jan.13143 |
Status: | Published |
Publisher: | Wiley |
Refereed: | Yes |
Identification Number: | 10.1111/jan.13143 |
Open Archives Initiative ID (OAI ID): | oai:eprints.whiterose.ac.uk:107600 |