Work characteristics, musculoskeletal disorders, and the mediating role of psychological strain: A study of call center employees

Sprigg, C.A., Stride, C.B. orcid.org/0000-0001-9960-2869, Wall, T.D. et al. (2 more authors) (2007) Work characteristics, musculoskeletal disorders, and the mediating role of psychological strain: A study of call center employees. Journal of Applied Psychology, 92 (5). pp. 1456-1466. ISSN 0021-9010

Abstract

Metadata

Authors/Creators:
Copyright, Publisher and Additional Information: © 2007 APA
Keywords: work characteristics; psychological strain; mediating effects; musculoskeletal disorders; call centers; PSYCHOSOCIAL RISK-FACTORS; LOW-BACK-PAIN; HEALTH; SYMPTOMS; CUSTOMER; STRESS; REPRESENTATIVES; SHOULDER; ABSENCE; FEMALE
Dates:
  • Published: September 2007
Institution: The University of Sheffield
Academic Units: The University of Sheffield > Faculty of Social Sciences (Sheffield) > Sheffield University Management School
Depositing User: Symplectic Sheffield
Date Deposited: 15 Aug 2016 13:27
Last Modified: 03 Nov 2016 03:50
Published Version: http://dx.doi.org/10.1037/0021-9010.92.5.1456
Status: Published
Publisher: American Psychological Association
Refereed: Yes
Identification Number: https://doi.org/10.1037/0021-9010.92.5.1456

Download not available

A full text copy of this item is not currently available from White Rose Research Online

Share / Export

Statistics